Product Returns Policy
You may return new, unopened items sold and fulfilled by AdvancedMedicine.com within 30 days of delivery for a full refund minus shipping and handling. Items should be returned in their original product packaging. Just email us at firstname.lastname@example.org with your name, address, phone, email, product description and the reason for return and we will contact you to set up the return.
You should expect to receive your refund within 10-15 days of us receiving your return shipment; however, in many cases, you will receive a refund more quickly. We strongly suggest that you only use a traceable method of shipment for any/all returns. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Note: A 15% restocking fee may apply for certain items.
Items that are Not Returnable
AdvancedMedicine.com does not accept returns of the following items:
- Opened/Expired supplements or nutraceuticals.
- Opened DVD/CD; without prior authorization (i.e. if you discovered that the item was defective after the package is opened, a full refund/credit would be authorized).
- Any downloadable products.
- Most items that are returned more than 30 days after delivery (product-dependent, partial refund/credit or exchange may be possible).
We use USPS Priority Mail as our preferred shipping method for domestic shipments and USPS Express International for International shipments. A Signature is Required for ALL Deliveries. Other delivery methods are available (time/carrier) if selected during the order process. If you have questions regarding any shipped products or other delivery options, please contact us at email@example.com.